We will be CLOSED until 12/02/2024 as Dr.Grau celebrates his honeymoon.
Tel: (954) 599 - 2887
Business Policy
Establishing a VCPR
Veterinary Client Patient Relationship
- From the AVMA, a VCPR is the basis for interaction among veterinarians, their clients, and their patients and is critical to the health of animals. It is based on trust, and is essential for the veterinarian's ability to make medical decisions for the patients. A VCPR is established during normal business hours as a wellness visit where the veterinarian can ask questions regarding the husbandry of the animals, perform physical exams on said animals, and acquire enough information to make decisions on the medical care of said animals. An emergency visit does not establish a VCPR. Current clients are those that have a valid VCPR. For Grau Veterinary Services, timing plays a role in having a VCPR. Any client that has not been seen for a wellness visit during normal business hours during the 6 months before expected services are noted to not have a valid VCPR, and are categorized as not current clients.
Emergencies
- Emergencies are only provided to patients with a valid VCPR
- If you are calling about an animal on your property not previously seen by Dr. Grau, there is no VCPR present and therefore no emergency services will be provided
- Just pointing an animal out to Dr. Grau during a visit does not establish care. A minimum of an annual physical exam must be done to establish and maintain a VCPR for EACH animal.
- If you need emergency services, you must call and leave a voicemail
- Missed calls without a voicemail will NOT be returned
- This area of the panhandle does not have other livestock veterinarians, therefore planning for emergencies is essential
- If Dr. Grau cannot provide emergency services, please be ready to haul your animals to a hospital
- Ruminant patients: University of Florida Large Animal Hospital in Gainesville, FL or Auburn University in Alabama
- Swine: University of Florida Large Animal Hospital in Gainesville, FL or Auburn University in Alabama
- Equine: Dr. Grau does not see equine emergencies, please refer your emergencies to AVS or Thomasville Animal Hospital. If unavailable, you can call the UF Large Animal Hospital as well or any of the equine hospitals in Ocala (EMCO, Ocala Equine, Peterson Smith)
- Dr. Grau covers 4 counties, with approximately 3 hours of drive time from one end to the other
- If you have an emergency, CALL EARLY
- It is likely you will have to wait a 1-4 hours before Dr. Grau arrives to your farm
- Unless life-threatening, emergencies called in after 8:00pm will be addressed the following morning
Grau Veterinary Services LLC may disclose Personal Data and other information as follows:
- Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
- Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Financial Policies
- Grau Veterinary Services LLC is a small business started to provide quality care to livestock in the Florida Panhandle around our state's capital, Tallahassee. We do not take charitable donations or financial support from any organization. Our profits are derived directly from products and services paid for by our clients, and therefore we require payment on farm to ensure quality of care and competitive rates. Below you'll find mandatory financial policies.
- Forms of payment accepted: Credit Card, Cash, Check
- ALL Payments must be made at time of service
- ALL Prescription and over-the-counter medications MUST be paid at time of appointment
- No services, medications, or equipment will be provided to accounts with an outstanding balance
- In the event an outstanding balance is present, a fee will be added to the total due. The fee is at the discretion of the clinic and is used to cover billing costs, including collections.
- The emergency fee ($250) will be taken as deposit for all after-hours emergencies. Travel fees and $90 (30-minute) time fee will be taken as deposit for new clients.
- Cancellations made <24 hours in advance (after 5pm on a Friday for following Monday) will be charged a $90 fee. If there is no notice given and our team is on your property for the appointment, the travel fee and $90 fee will be charged.
We Prosecute for Theft of Service
- According to Florida Law Chapter 812, we will pursue prosecution of those that do not pay for services, medicine, or equipment from this business.
